Customer service

Complaints

Atelier Bunker spent all care to the implementation of your product. Yet it may happen that you are not satisfied with the end result and want to get in touch with  Atelier De Bunker. We will therefore do everything to settle your complaint to your satisfaction within the given possibilities.

Below you can read how you can get in touch with Atelier De Bunker. If you are not satisfied with the delivered product, if you find that you are not properly handled by one of the employees of Atelier Bunker, if you are not satisfied with the handling of a purchase through our website, or if you find that your complaint was not dealt with satisfactorily, you can express your dissatisfaction to the management of Atelier Bunker.

You can submit your complaint via email to us . You can do this  at the address: info@panelsforartpainting.nl

Of course it is also possible to submit your complaint in writing :

Atelier De Bunker - Customer Services

Kwadijk 42,

1471CB Kwadijk

The Netherlands

Include in your correspondence to the following: Name, address and postcode , telephone number , email, possibly our order number and / or the purchase date if applicable . Your complaint will be answered by Atelier de Bunker within 14 days from the day of receipt.

When processing your complaint requires a longer term you will be informed  by Atelier Bunker. A complaint about a product, a service or the service of Atelier Bunker You can also submit to Webshop Keurmerk . For this please use the complaint form on stichting Keurmerk's website. The complaint is then send both to Atelier Bunker and  to Webshop Keurmerk .

If the complaint can not be resolved by mutual agreement creates a dispute that is subject to dispute. You can view our Terms and Conditions about the details surrounding this regulation .

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